FAQ
📦 Shipping
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery typically takes 5–12 business days depending on your location.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping times may vary based on your country.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can also track your order on our Track Order page.
🔥 Product
Q: Is the lighter refillable?
A: Yes, our vintage metal lighter is fully refillable and designed for long-term use.
Q: Is it windproof?
A: Yes, the torch flame design makes it resistant to wind.
Q: Does it come with fuel?
A: For safety reasons, the lighter is shipped without fuel. Please refill before first use.
💳 Payment
Q: What payment methods do you accept?
A: We accept PayPal and major credit/debit cards.
Q: Is my payment secure?
A: Yes. All transactions are processed through secure encrypted payment gateways.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. If you are not satisfied, please contact us for assistance.
Q: What if my item arrives damaged?
A: Please contact us within 48 hours of delivery with photos and we will resolve the issue.